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237 Project 2: Process/Progression

Guiding user through a complex process

For Project 2, you are to create a digital solution (mobile app, physical device, kiosk, etc) that guides a user through a complicated process. Your task is to:
– Make the process as simple as possible
– Communicate to the user – where they are, where they’ve been, and where they’re going
– Provide feedback when needed
– Design for user error

. Users should be able to easily understand and complete the process. User testing will uncover any issue in the low-fi prototype.

You are free to create an original concept or re-engineer (improve) and existing concept.

DELIVERABLES:
1) Sketches
2) Site map
3) Wireframes
4) Low/med fi prototype
5) Hi-fi visual design mock-ups
6) Hi-fi Figma prototype
7) Final PPT process doc (Save as PDF)

Examples might include:
(Note: Pay close attention to the samples below and how they efficiently reduce information from massive options to a single presented item)

SMART APPLIANCE EXPERIENCE

TURBO TAX

See this link for detailed information about the design and UX of Turbo Tax [ LINK ]

PARKING METER EXPERIENCE

Note: The two physical examples below illustrate a “Frankenstein” approach, merging old or existing physical kiosks with digital screen engagement. These are typically confusing as a disasterous user experience.

Notice the multiple touch-points and multiple methods or both input and output.

FUEL PUMPS EXPERIENCE

PROJECT STRUCTURE:
(All Projects will follow this structure)

PART A:
– Brainstorming
– Sketching
PART B:
_ Information architecture
– Flow maps
– Wireframes
PART C:
– Low/Med Figma prototype
– User testing
PART D:
– Visual design
– Comps/mock-ups
PART E:
– Hi-fi Figma prototype
PART F:
– Final PPT presentation